Be aware, this company is also known as New Vision Furniture.They're really on Staten Island, but their invoices say Concord, NH.
Yet, when the charge appeared on my cc, it said Lowell, MA. Purchased a dining set by phone. It seems there's only one man, Oleg, that works there. Overcharged me $90 for set.
I had to argue & threaten to dispute charge before he'd issue refund. Never rec'd email confirmation or receipt. Once again, had to threaten dispute to get scanned invoice. Two days later furniture arrives w/no warranty or shipping paperwork.
Their delivery men take furniture out of boxes for inspection. Table extension had rough, raised spots in lacquer. Delivery man tries rubbing spots w/dirty fingers, succeeds in turning them black. My husband wrote on their BOL about defects, as it's their policy to note damage before they leave.
Immediately contacted Oleg & that started the chase. A day later I asked what would be done & was told driver hadn't come back from previous day's deliveries & he didn't have paperwork. I contacted person who scheduled delivery from a supposed outside delivery company, but it's really someone who works for them, & he said he'd forward paperwork. Then after 1/2 day of leaving msgs, Oleg says BOL comments & delivery man's word weren't enough, I had to provide photos.
I did & still got nowhere. After several threats to dispute charge, I was told a new table top was ordered from Italy & would be on a container which usually takes 28 days. I repeatedly asked why table couldn't be replaced w/in stock mdse or by distributor located in NY, no response & then always vague/blow off answers. They have 14 day return policy where you notify them within 14 days of delivery & they take furniture back w/o restock fee & refund of mdse price only.
I emailed stating if they didn't provide immediate replacement, partial refund to fix damage, or pick up of furniture w/refund, I'd file complaint w/BBB & file dispute w/Capital One. On 14th day, I get email from Oleg that he's out sick all wk & he'd get back to me. I replied it didn't excuse him/NYFW from failing to rectify problem in timely manner & I followed thru on threats, no response. I contacted a furniture repair man & he said he could fix the spots for $100.
I emailed again about this solution, no response. If I call, I get an automated system & no matter which prompt I choose, it goes to the same voicemail & Oleg calls back. No matter which email I choose on the website, it gets answered by Oleg. It's like no one else works at this place.
So at this point I have filed a dispute w/Capital One & submitted a complaint to BBB. AVOID THEM!
I found out on BBB after the fact they had a business address in CT also & BBB posted a warning they were no longer in business.If you look on their website, there is no address or information regarding where they're located.
Review about: Rosella Dining Set.